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Who is responsible
Elite Valet runs the apps, the website and the software. Each valet company is responsible for the records of the visits it handles: it decides why and how they are used, and Elite Valet handles them for the valet company. Elite Valet is responsible for your account, website enquiries, and privacy and security requests.
What we collect
Your name, phone or email, birthday if you give it, car details, visits, payments and receipts, rewards, reviews, complaints and messages. Car photos when the valet company takes them. Your app language, app version and notification settings, the phone type and system version, and whether alerts and location are allowed (to keep the apps working well; no advertising or outside tracking, no IP address kept), and your acceptance of the terms (version, language and time). For staff: the profile details they choose to share, shifts, actions in the app, and the phone's location only while driving a customer's car. We do not track customers' location.
Why we use it
To run the valet service for the valet company, keep cars and keys accounted for, show prices, payments and receipts, give rewards, answer questions and complaints, record that you accepted the terms, prevent fraud and misuse, keep the service secure and meet legal duties.
Who can see it
Only the valet company serving you and its authorised staff, each limited to their own company and places; companies linked to that place when needed to provide the service; the Elite Valet team when needed to run or protect the service; service providers that host the system, send messages and notifications or process card payments, under contract; and authorities when the law requires it. Card numbers are entered on the payment provider's secure page and never reach us. We do not sell your data and do not use it for advertising.
How long we keep it
Car photos: up to 30 days (companies may choose less). Driving location: while the visit is open and 24 hours after it ends (longer while a complaint or incident about it is open), then only a short summary of each drive (times, distance, speeds and a simplified route, kept 12 months). Your own location for "Show me on the map" stays on your phone. Chat messages: 12 months after the visit ends. Payments, receipts, refunds, invoices, visit and incident records and terms acceptances: 10 years, because businesses must keep accounting and legal records. After you delete your account, kept records are no longer linked to your name.
Your choices and rights
In the app, open Account, then My data requests, to download a copy of your data or delete your account. Without the app, see the Delete my account page or use Contact us. We confirm it is you with a code before we act. Depending on the law where you live, you may also have the right to correct your data, limit or object to its use, and complain to a data protection authority. You can turn notifications on or off in the app.
Children
The apps are not meant for children. If you believe a child has given us personal data, contact us and we will delete it where the law allows.
Data in other countries
Our hosting, messaging and payment providers may store or handle data in other countries. We use the safeguards the law requires for such transfers.
Security
Codes and tickets are stored only in coded form, private records are encrypted, and staff access is limited by role and company. No system is perfectly secure; if something goes wrong with your data, we tell you and the companies involved as the law requires.
Changes and contact
We may update this policy. The version and date are shown on this page. Questions: use the Contact us page on the Elite Valet website, or contact the valet company for the records of its visits.