Questions

Answers before you arrive.

Cannot find your answer? Contact us and we will reply.

Using the service

Do I need to install an app?

No. The valet can give you a private guest ticket that opens in your browser. The app adds your history, saved cars, receipts and rewards.

How do I get my car back?

Tap Bring my car in the app or on your ticket. When the car is ready, show your pickup code to the valet.

Can someone else collect my car?

Yes. In the app, open the pickup code screen and choose Someone else will collect. Share that code only with them.

Can I get something from my car?

Yes, if the company offers it. Tap Item, then the picture of what you need. Adding where it is in the car is optional.

Can I review my visit?

Yes, within seven days after your visit ends. You confirm the review in the app, so every review comes from a real visit.

How do I pay?

You see the price in the app. You can pay in cash, and the app shows who collected it. Online payment will be added where available.

What if my pickup code does not work?

Ask the supervisor. They check your identity and car papers before releasing the car.

What happens if the internet goes down?

The supervisor on site uses a backup process with numbered key tags. The app never says a request was sent until the service confirms it.

Is my data private?

Only the company serving you and authorized staff see your visit. You can ask for a copy of your data or ask us to delete your account.

How can my venue use Elite Valet?

Can one valet company serve several venues?

Yes. Each venue approves the valet company for its branches and dates.

Which languages are supported?

English, Arabic, French and Spanish, in the apps, the website and the dashboard.