Terms of useTerms of use

These terms apply when you use the Elite Valet apps, the guest web ticket, the website or any valet service requested or followed through them. By tapping "I agree", or by using a guest ticket, you accept these terms and the privacy policy. If you do not agree, do not use the apps or the ticket. "Elite Valet", "we" and "us" mean Elite Valet, which runs the software. "Valet company" means the independent business that parks and returns your car. "Venue" means the place you visit.

Elite Valet provides software: apps, a website, tickets, messages and records. Elite Valet does not provide valet, parking, driving or car-keeping services, does not employ or control valet staff, and never takes possession or control of your car, keys or belongings. The valet company named on your ticket, in the app and on your receipt provides the valet service, decides how it is run and is solely responsible for it. Your agreement for the valet service is with that valet company, not with Elite Valet.

To the fullest extent permitted by applicable law, the valet company alone is responsible for: your car while it is in its care; your keys; parking and driving; damage, scratches, dents, mechanical or electrical problems; theft, loss or break-in of the car or anything inside it; fines, tickets, towing and parking rules; delays and waiting times; the behaviour of its staff; prices, fees, payments, receipts, refunds and taxes; insurance; and any complaint or claim about the service. Elite Valet is not responsible for any of these.

Remove valuables, money, documents, electronic devices and anything important before you hand over your keys. Elite Valet does not check, count or keep what is inside your car, and the valet company does not check it unless the law requires otherwise. Tell the valet staff about any existing damage or special needs before you hand over your keys. Anything you leave in the car stays there at your own risk, and any question about it is between you and the valet company.

When you ask for an item from your car, you allow the valet company's staff to open the car and look for that item. The valet company is responsible for how its staff handle the car and the item. Elite Valet only passes your request on and does not guarantee that the item is found or brought.

Waiting times and arrival estimates in the app are estimates only. Traffic, weather, the venue, the number of cars and other events can cause delays. Elite Valet does not guarantee any time; delays are the valet company's responsibility.

Check your car before you drive away, and report any problem to the valet staff and in the app before you leave the place. Elite Valet is not responsible for damage, theft or loss caused by anyone or anything, including the valet company, its staff, other drivers, the venue, weather, natural events or other third parties. Claims must be made to the valet company.

Valet staff are employed or contracted by the valet company, not by Elite Valet. Elite Valet does not hire, train, check, supervise or pay them. Any complaint about how staff treated you or your car goes to the valet company. Staff profile details in the app come from the valet company.

Prices, fees (including cancellation or re-parking fees) and payment rules are set by the valet company and are shown before you pay where possible. Cash is paid to the valet company's staff. Card payments are handled by a payment provider for the valet company; Elite Valet never sees your full card number. Receipts are issued in the valet company's name. Refunds, disputes and chargebacks are decided by the valet company and, for cards, the payment provider. Elite Valet is not a party to any payment between you and the valet company and is not responsible for amounts paid, charged, collected, lost or refunded.

Loyalty rewards, discounts and birthday offers are given by each valet company under its own rules. The valet company may change or end them at any time. They have no cash value unless the valet company says otherwise. Elite Valet is not responsible for providing them.

Photos of your car and the records in the app are taken or kept by the valet company to help follow the service. They are records only. They are not an inspection, a guarantee of the car's condition or an admission of responsibility by Elite Valet or the valet company.

Your pickup code, QR code and guest ticket work like a key: anyone who shows them can collect your car. Keep them private. If you share a code or ticket with a friend or driver, you are responsible for what they do with it. If you lose your phone, ticket or code, go to the valet desk at once; the valet company decides how to check who you are before it returns the car. Elite Valet is not responsible for a car handed over to a person who showed a valid code or ticket.

Give correct car, phone and contact details. Elite Valet and the valet company are not responsible for problems caused by wrong or incomplete details, for example a wrong plate number or a phone that cannot receive messages.

The apps and the website are provided "as is" and "as available". They may stop working because of maintenance, internet loss, phone problems, outages or events outside our control. Push notifications, messages and live updates may arrive late or not at all; check the app or ask the staff. A ticket saved on your phone for offline use may not show the latest status. Valet companies keep paper or offline procedures for outages. We do not guarantee that the service is always available, free of errors or secure.

Some places are served by different valet companies, or by companies linked through Elite Valet. Each valet company is responsible only for its own service. Information is shared between linked companies only to provide the service, as described in the privacy policy.

Reviews and messages must be honest, respectful and lawful. Do not share private information, threats, insults or content you have no right to share. We may hide content that breaks these rules, but we never hide a review only because it is negative. Complaints about the valet service are sent to the valet company, which answers them. Chat messages are read by the valet company's staff and may be kept as records. Do not use chat for emergencies; call the venue or the local emergency number.

Do not misuse the apps: no fraud, false requests, collecting a car that is not yours, attacking or testing the security of the service, copying the software or any unlawful use. We may suspend or close an account that is misused.

You must be an adult under the law where you live to create an account. Children may use the service only with a parent or guardian. The person who hands over a car confirms they are allowed to do so.

You can delete your account at any time in the app (Account, then My data requests) or on the Delete my account page. Some records, such as payments, receipts, visits and incidents, are kept for the time required by law, as the privacy policy explains.

Any claim about your car, keys, items, damage, theft, delays, staff, payments, refunds or the valet service must be made to the valet company that provided the service. To the fullest extent permitted by applicable law, you agree not to bring such claims against Elite Valet.

To the fullest extent permitted by applicable law: (a) Elite Valet is not liable for any loss or damage connected with the valet service, your car, keys or belongings, or any act or omission of a valet company, its staff, a venue or any other third party; (b) Elite Valet is not liable for indirect or consequential loss, or for loss of profit, time or data; and (c) if Elite Valet is nevertheless found liable, its total liability is limited to the fees you paid directly to Elite Valet for the apps in the twelve months before the claim (the apps are free for customers, so this is normally zero). Nothing in these terms limits liability that the law does not allow to be limited, such as liability for death or personal injury caused by our own negligence, for fraud, gross negligence or wilful misconduct, or consumer rights that cannot be waived.

To the fullest extent permitted by applicable law, you will cover Elite Valet for losses and reasonable costs caused by your misuse of the apps, your breach of these terms, or a code or ticket you shared.

Elite Valet is not responsible for delays or failures caused by events outside its reasonable control, such as power or internet failures, natural events, war, unrest, strikes, epidemics, government actions, or failures of hosting, phone, messaging or payment providers.

We may change these terms. The version and date are shown on this page and in the apps. When a change needs your agreement, the app shows the new terms and asks you to accept them before you continue.

If part of these terms cannot be enforced, the rest still applies, and that part applies as far as the law allows. These terms are available in English, Arabic, French and Spanish; if the versions differ, the English version applies as far as the law allows.

These terms are governed by the laws that apply where the valet service is provided, to the fullest extent permitted by applicable law. This does not remove any protection you have under the mandatory law of the country where you live.

Questions about these terms or the apps: use the Contact us page on the Elite Valet website. Questions about a valet service, a car, a payment or a refund: contact the valet company shown on your ticket.